How Organizations Work

 How Organizations Work


What's New?  

On September 22, 2021, we introduced some changes that simplify your Account Settings and make managing Organizations easier.  Users with legacy Organizations created before this date will be able to use them in the same way they did previously, with some small feature changes, notably the simplified account settings


First of all, what is an Organization?  

An organization is what we call the workspace where you can 1) create and manage podcasts and 2) invite collaborators to help you.  Everyone who joins Sounder starts with their own Basic (free) or Plus (paid) organization, for which they are the Owner.  When the Owner invites someone to collaborate, they must assign them a Role that controls their access.  Roles determine which podcasts a collaborator can access (all or just specific ones), as well as whether they can view or edit those podcasts.   Users with a Basic organization may have one podcast and one collaborator, while users with a Plus organization may have many podcasts and up to four collaborators.

How do I manage my Organization?

You manage organizations in your Account Settings on the Home and Profile tabs.  You can find the Account settings by mousing over the avatar in the upper right corner of the application.  

On the Home tab, you'll find:

  • The list of the organizations to which you belong
  • The list of all the podcasts in the organization
  • The list of the collaborators in the organization
  • The link to your billing details (for Plus users)

On the Profile tab, you can

  • Change the organization name, by changing your First Name, which we use to name your organization automatically 
  • Change the organization photo, by changing your profile photo, which the organization uses as well.   


Inviting Collaborators to join your team and Organization Roles

Collaborators are team members that help you view or manage your podcast.  You invite them to join your organization by email, and they must be assigned a Role, which defines the permissions and access level you want them to have .

When a Collaborator accepts your invitation, two things happen:

  1. They create their own personal Sounder organization, for which they are the Owner.
  2. They become a subordinate member of your organization, with the Role you have  assigned.

Here's how to invite collaborators or to add users to your team:

  • On the Home tab, look for the section "Collaborators in this Organization".  You will have to click the "Manage Organization" button if you have more than one organization
  • Find the section "Collaborators in this Organization"
  • Enter the collaborator's email address
  • Assign them a Role:
    • Organization Admin - read and edit any podcast in the organization
    • Organization Viewer - read-only access to any podcast in the organization
    • Podcast Admin - read and edit any assigned podcast in the organization (there has to be a podcast in the organization to assign podcast-level Roles)
    • Podcast View - read-only access to any assigned podcast in the organization
  • Assign them the podcasts that they can access.  If you have many podcasts, you can search and select for a podcast individually so you don't have to scroll.


Roles and Permissions

Organization Owner 

The Owner Role, as noted above, has the most permissions, including

  • Create/Import and edit podcasts
  • Invite collaborators
  • Retract Invitations
  • Change a collaborator's role
  • Remove collaborators from the organization.  
    • When they do this, any podcasts migrated to the organization by the collaborator will remain in the organization
    • If the Owner wishes to migrate a podcast to another organization, they should contact support@sounder.fm
  • Manage payment methods (Plus subscriptions)
  • View Invoices (Plus subscriptions)

The owner may not leave an organization.  They must contact support@sounder.fm to delete the organization or to transfer ownership to another email address.

Organization Admin

The Organization Admin has many of the same permissions as the Owner, including:

  • Create/Import and edit podcasts
  • Migrate podcast(s) into an organization from their personal organization 
  • Invite collaborators
  • Retract Invitations
  • Change a collaborator's role
  • Remove collaborators from the organization.  
    • When they do this, any podcasts migrated to the organization by the collaborator will remain in the organization
    • If the Organization Admin wishes to migrate a podcast to another organization, they should have the Owner contact support@sounder.fm
  • Leave an Organization
    •  When they do this, any podcasts migrated to the organization by them will remain in the organization
    • They will need the Owner to contact support@sounder.fm and have them migrate the podcast
Organization Viewer

The Organization Viewer, of course, can only view podcasts, so their permissions are much more limited, and include:

  • Migrate podcast(s)s into an organization from their personal organization 
  • View Podcasts
  • Leave an Organization
    • When they do this, any podcasts migrated to the organization by them will remain in the organization
    • They will need the Owner to contact support@sounder.fm and have them migrate the podcast
Podcast Admin

A Podcast Admin cannot see organization-level information, such as the list collaborators in the organization. The role is limited to specific podcasts, where it can:

  • Edit specific podcasts (viewable on their app.sounder.fm/shows page, not on the Home tab)
  • Migrate podcast(s) into an organization from their personal organization 
Podcast Viewer

The Podcast Viewer cannot see organization-level information, such as the list of collaborators in the organization.  The role is limited to specific podcasts, where it can:

  • View specific Podcasts (viewable on the app.sounder.fm/shows page, not on the Home tab)
  • Migrate podcast(s) into an organization from their personal organization 

Podcast Admins and Viewers cannot leave an organization on their own, they must be removed by the Owner or Organization Admin.


Use Cases

What would each role represent in a real-life situation? Here are some use cases:

  • Organization Admin
    You have just created your Organization and want to invite your first Collaborator. You want this person to be at an organizational level so that they can help you manage content and collaborators, and perhaps add their own podcasts to the Organization.  
  • Organization Viewer
    Someone joined your team and they are in charge of reporting on the analytics of all podcasts, but you don't want them to actually be able to edit any information of the podcasts. You'll make them an Organization Viewer, as this gives them all viewing but no editing rights.
  • Podcast Admin
    Someone joined a podcast within your Organization and they are tasked with improving the SEO-approach for that specific podcast. You'll make them a Podcast Admin because you want them to have viewing and editing rights for specific parts of that podcast, but you don't want to give them access to any of the other podcasts.
  • Podcast Viewer
    Your newly created Organization is doing great: You want to add an additional podcast. Invite someone to the Organization and make them a Podcast Viewer to one of the podcasts. This allows them to look around/get some insights into how the Organization will work and then they can migrate their own podcast to the Organization. 

Transferring Ownership of a Podcast

How to transfer ownership of your podcast (moving it from one organization another)

If your podcast is managed by an agency or another individual, and you want to assume ownership and management of the podcast yourself, the Sounder Support team can easily do this for you.   

Sounder needs written instructions to make a transfer from the Organization that currently manages the podcast.  

  • For podcasts that are moving from an agency to their own account, the agency must make the request.
  • For podcasts that moving to an agency from their own account, the current organization owner must make the request.  It's fine if the agency emails the current organization for permission to make the transfer and CCs support@sounder.fm on the request, so we're copied on the confirmation.   

Here is an email template you can copy to send to support@sounder.fm: 

Dear Support,

We would like you transfer ownership of the following podcast(s) from our organization:

The destination account's email address is:

(Optional) Please execute the transfer on/after/before this date:  

If you don't specify a date, we'll make the transfer when we receive the request.

In most cases, the Organization Owner of the destination organization is a collaborator in the current owner's organization, and therefore already has their own personal Sounder organization that will be the destination for the podcast.  The email address of this account should be included in the transfer request. 

If the recipient of the transfer doesn't have an account yet, have them create one here, and then include that email address in the transfer request.

In cases where the transfer is off of the Sounder platform, please refer to this article.

What to do after transferring your podcast from an agency

If you've just moved your podcast to your own organization, here's a quick checklist of next steps:

  1. Consider upgrading to Sounder Plus.  If you came from an agency, you may have become accustomed to our premium features.  Upgrading will ensure you continue to have access to the tools you need to grow your show.  This is required if you have more than one collaborator on your team.  

    For podcasters and podcast networks with more than 50K streams per month, contact us.
  2. Invite your team.  Scroll up the section on "Inviting Collaborators to join your team" for instructions on adding them to your organization.  Your team members will receive an email invitation that will give them access to your podcast(s) with the permissions that you assigned them.
  3. Change the name of the organization.  The Organization Owner can do this by changing their First Name under the Profile in Account Settings.
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